Our mission is to grow honest and respectful relationships with our clients that will make the purchasing and installation of their floor covering both smooth and easy.
HRS Flooring/The Carpet Warehouse is dedicated to providing the right carpet or flooring product at the right price, while diligently exceeding customer expectations, and providing top-notch service, before, during, and after the sale.
HRS Flooring/The Carpet Warehouse Guiding Principles
- Honesty, Integrity, and Trust supersede everything.
- Customer happiness and satisfaction is paramount in everything we do before and after the sale.
- Treat our customers the way we want to be treated.
- Pressure-free sales – We will fully educate you about your upcoming carpet or flooring purchase. If you want it from us, buy it from us, if not, don’t. We respect your choice to shop around and to buy from another company. We feel honored for any opportunity given to us by our customers.
- Quality carpet and flooring with industry leading service and installation teams does not need to be overpriced.
Treat Our Customers The Way We Would Want To Be Treated if We Were Shopping for or Purchasing Carpet or Flooring.
How would we want to be treated?
In other words, if we were looking for carpet and flooring, what would we want? At HRS Flooring/The Carpet Warehouse, your complete happiness and satisfaction is our number one concern!
- Competitively priced quality carpet and flooring. HRS Flooring/The Carpet Warehouse searches the carpet and flooring markets for quality carpet and flooring at great prices and we enjoy passing the savings on to our customers. We keep our overhead low and don’t waste money, so our pricing structure is lean and mean (but we keep our service friendly!).
- Get things done. Fast. Our clients want new floors, and once they make a decision, why wait? We offer next-day installations on many carpet and flooring options (some conditions apply). When we need to order the piece that you have fallen in love with, we will expedite the process in order to install your carpet or flooring at the earliest possible time.
- Knowledgeable and helpful people. We train all of our people to be able to answer questions. If they can’t answer your particular question they will find someone who can – intelligently and quickly.
- Excellent crews with the warranty to back them. You want to pick and purchase carpet and then forget about the details – before and after it is installed. We will make sure that everything goes smoothly from scheduling the job, ordering your material (if needed), completing the job with certified and experienced installers, and following up after the sale to take care of any issues. We stand behind everything we sell and the installations we complete 100%.
- Serve, serve, serve. We want to make a positive difference not only in our customers’ lives but in the lives of everyone around us. Our staff and crew are hand-picked, primed for greatness, and undergo continuous training to be able to serve you better.
- Great carpet and flooring brands. We provide customers with a complete line-up of the best brands in flooring. If you know exactly what you need, you can ask if we have it in stock; if you are not sure what you need set up a free estimate so that we can help you decide.
Geared To Be Better
We owe our success to the many happy new and returning customers as well as referrals! Do you know someone in the market for new carpet or flooring that could benefit from our services? Send us their information via our contact form – we will take good care of them! We believe that our mission to provide you with the best never stops and is always improving.
We know that there are ways that we can improve on what we do and we would love your feedback – good or bad (we hope it is good)! If you have something to say, we are listening; please give us feedback, we would love to hear from you and we love improving to serve you better.